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Infocom Online Ltd is responsible to its server provider for any breaches of security affecting servers under Infocom Online’s control. If a Infocom Online Ltd server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such event that such an attack is found to be caused by any customer’s misuse of the hosting services, the relevant customer shall be responsible for the cost to rectify any damage done to Infocom Online Ltd’ server and any other requirement affected by the security breach. The labour used to rectify any such damage is categorised as emergency security breach recovery and is currently charged at £200.00 per hour. Enquiries regarding security matters may be directed to .

Violations of system or network security are prohibited, and may result in criminal and civil liability. Infocom Online Ltd may investigate incidents involving such violations and may involve and will cooperate with law enforcement agencies if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:

• Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorisation of the owner of the system or network.
• Unauthorised monitoring of data or traffic on any network or system without express authorisation of the owner of the system or network.
• Interference with service to any user, host or network including, without limitation, mailbombing, spamming, flooding, deliberate attempts to overload a system and broadcast attacks.
• Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting.

Violators of the policy are responsible, without limitations, for the cost of labour to clean up and correct any damage done to the operation of the network and business operations supported by the network, and to respond to complaints incurred by Infocom Online Ltd. Such labour is categorised as emergency security breach recovery and is currently charged at £200.00 per hour required. Enquiries regarding security matters may be directed to .

Infocom Online Ltd is concerned with the privacy of online communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. Infocom Online Ltd endeavours to utilise the best encryption and secure socket layer technology available to provide secure services to its customers. However, Infocom Online Ltd cannot take responsibility for the security of information transmitted over Infocom Online Ltd' facilities. As a matter of prudence, however, Infocom Online Ltd urges its customers to assume that all of their online communications are insecure unless specifically indicted otherwise.

The customer is responsible for protecting customer's password and for any authorised or unauthorised use made of customer's password. The customer will not use or permit anyone to use Infocom Online Ltd's service to guess passwords or to access other systems or networks without authorisation. Infocom Online Ltd will fully cooperate with law enforcement authorities in the detection and prosecution of illegal activity.

The customer is expected to be familiar with and to practice good Internet etiquette ("Netiquette"). The customer will comply with the rules appropriate to any network to which Infocom Online Ltd may provide access. The customer should not post, transmit, or permit Internet access to information the customer desires to keep confidential. The customer is not permitted to post any material that is illegal, libellous, tortuous, indecently depicts children or is likely to result in retaliation against Infocom Online Ltd by offended users. Infocom Online Ltd reserves the right to refuse or terminate service at any time for violation of this section. This includes advertising services or sites via IRC or USENET in clear violation of the policies of the IRC channel or USENET group.

The Infocom Online Ltd network may only be used for the provision of the services and lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of any regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or other intellectual property rights.

Customers have a responsibility to use the Infocom Online Ltd network and services responsibly. This includes respecting the other customers of Infocom Online Ltd. Infocom Online Ltd reserves the right to suspend and or cancel service with any Customer who uses the Infocom Online Ltd network and services in such a way that adversely affects other Infocom Online Ltd customers. This includes but is not limited to:

• Attacking or attempting to gain unauthorised access to servers and services that belong to Infocom Online Ltd or its customers (i.e. computer hacking), and/or
• Participating in behaviour which results in reprisals that adversely affect the Infocom Online Ltd network or other customers' access to the Infocom Online Ltd network.

Infocom Online Ltd will react strongly to any use or attempted use of an Internet account or computer without the owner's authorisation. Such attempts include, but are not limited to, "Internet Scanning" (tricking other people into releasing their passwords), password robbery, security hole scanning, port scanning, etc. Any unauthorised use of accounts or computers by a Infocom Online Ltd customer, whether or not the attacked account or computer belongs to Infocom Online Ltd, will result in severe action taken against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack. Any attempt to undermine or cause harm to a server, or customer, of Infocom Online Ltd is strictly prohibited.

All services may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any applicable law, regulation, or AUP is prohibited. This includes, but is not limited to: copyrighted material or material protected by trade secret and other statute or dissemination of harmful, obscene, defamatory or fraudulent content.

Infocom Online Ltd will cooperate fully with any criminal investigation into a Customer's violation of any applicable legislation, rules and regulations concerning child pornography. Customers are ultimately responsible for their own actions as well as the actions of their clients over the Infocom Online Ltd network and services, and will, if applicable, be liable for illegal material posted by their clients. Child pornography includes, without limitation, photographs, films, video or any other type of visual presentation that shows a person who is or is depicted as being under the age of eighteen years and is engaged in or is depicted as engaged in explicit sexual activity, or the dominant characteristic of which is the depiction, for a sexual purpose, of a sexual organ or the anal region of a person under the age of eighteen years or any written material or visual representation that advocates or counsels sexual activity with a person under the age of eighteen years.

Unsolicited commercial email ("UCE") is defined by Infocom Online Ltd as any electronic communication (e-mail, ICQ, IRC, Instant Messenger, etc…) sent for purposes of distributing commercial information of any kind, soliciting the purchase or sale of products or services or soliciting any transfer of funds to a recipient who has not agreed to receive such communication.

Violation of Infocom Online Ltd's UCE/UBE policy may be reported to .

Customers seeking to send any permission-based email marketing should read Guidelines for Permission-Based Email to see our guidelines for sending this type of communication.

While Infocom Online Ltd prohibits the use of its systems or network to send unsolicited email (UCE/UBE) as described above, customers may send permission-based email marketing, subject to the guidelines provided herein. Permission-based marketing is defined as electronic marketing that an end user agrees to receive. This is often referred to as 'opt-in' electronic marketing. All recipient information for such marketing conducted by Infocom Online Ltd customers must be documented and cataloged by the customer. This information is to include date, time, originating IP and the location from which the email address or other recipient information was obtained. Additionally, a customer must at a minimum comply with the following guidelines, and any additional guidelines established by Infocom Online Ltd from time to time in its sole discretion, to engage in permission-based email marketing without violating the AUP:

• All commercial or bulk email originating from a Infocom Online Ltd customer on the Infocom Online Ltd network must have a working unsubscribe link. The customer must honor all requests to unsubscribe within 72 hours. Additionally, there must be text in the email stating that while all requests to unsubscribe are honoured, it may take up to 72 hours to process.
• All commercial or bulk email originating from a Infocom Online Ltd customer on the Infocom Online Ltd network must clearly list the email address to which the email was originally sent (the intended recipient's email address) in the body of the message OR in the 'TO:' line of the email.
• All Infocom Online Ltd customers sending commercial or bulk email must have a working address from EVERY domain associated with the email campaign. Additionally, the abuse@ address must be prominently posted on the front page of the associated web site. Customers must regularly answer any messages sent to the abuse@ address.
• All Infocom Online Ltd customers sending commercial or bulk email must register the abuse@ address for every domain associated with commercial email they send at abuse.net.
• All Infocom Online Ltd customers sending commercial or bulk email must have a Privacy Policy/AUP posted for each domain associated with the email campaign.
• All commercial or bulk email sent must include information about where the email address was obtained in the body of the email. For example: "You opted-in to receive this email promotion from our web site or from one of our partner sites."
• All Infocom Online Ltd customers sending commercial or bulk email must answer all complainants' requests for details regarding where the complainant "opted-in" to receive electronic marketing within 72 hours. This information must include the date, time, originating IP and the location from which the email address or other recipient information was obtained. Instructions on how to get this information must be stated clearly in the body of the email. For example, a statement similar to the following must be present in the body of the email: "If you would like to learn more about how we received your email address, please contact us at ."
• Requests for "opt-in" information must be responded to within 72 hours.
• All Infocom Online Ltd customers sending commercial or bulk email must be able to track and identify anonymous complainants. There are several software packages (such as RoboMail) that can help accomplish this.
• If a Infocom Online Ltd customer is using an affiliate program to send commercial or bulk email through the Infocom Online Ltd network and the affiliate program becomes subject to repeated abuse by users, the customer must discontinue use of the affiliate program or be subject to immediate suspension or cancellation.
• All customers of Infocom Online Ltd are required to have up-to-date and valid contact information on file with their registrar for any domain hosted on the Infocom Online Ltd network.
• All customers must at all times comply with applicable data protection guidelines when contacting clients and administering their email activities.
• Infocom Online Ltd reserves the right to test portions of any customer's email list in response to complaints and request opt-in information from a random sample of that list at any time.
• Infocom Online Ltd reserves the right to determine in its sole discretion the validity of any customer's email list. Any list Infocom Online Ltd determines in its sole discretion to be in violation of this AUP must be removed immediately or the customer will be subject to immediate suspension or termination. Repeated violations will result in permanent suspension.
• Infocom Online Ltd reserves the right to test and otherwise monitor customer's compliance with the above guidelines and requirements at any time during the customer's term of service at Infocom Online Ltd.
• If Infocom Online Ltd determines in its sole discretion that the customer is not in strict compliance with the guidelines for permission-based e-mail marketing, then Infocom Online Ltd may immediately suspend or terminate the customer's service.

Infocom Online Ltd administers the network on which customer servers reside. The customer cannot use IP addresses which were not assigned to them by Infocom Online Ltd staff. Any server found using IPs which were not officially assigned will be suspended from network access until such time as the IP addresses overlap can be corrected.

Infocom Online Ltd may allow when available the use of IRC inside the Infocom Online Ltd network as long as the use of IRC on a Infocom Online Ltd server does not violate any of the other terms of this AUP. As a policy, Infocom Online Ltd will not provide vanity IRC reverse DNS records. To enforce this policy Infocom Online Ltd does not turn the reverse address of IPs over to the customer. Authority over this information remains with Infocom Online Ltd.

The customer understands that the customer is responsible for paying for any network resources that are used to connect the customer's server to the Internet. The customer may request that the customer's server be disconnected from the Internet, but the customer will still be responsible for paying for any network resources used up to the point of suspension or cancellation.

If Infocom Online Ltd in its sole discretion determines that a customer's server has become the source or target of any violation concerning the Infocom Online Ltd Acceptable Use Policy (AUP), Infocom Online Ltd reserves the right to suspend network access to that server. While Infocom Online Ltd will attempt to contact the customer before suspending network access to the customer's server(s), prior notification to the customer is not assured. In certain cases, Infocom Online Ltd will contact law enforcement and other agencies regarding these activities. Customers are responsible for all charges, as well as any fees relating to the investigation, suspension, administration and handling of their servers before, during and after the suspension period.

Infocom Online Ltd reserves the right to cancel service at any time. If inappropriate activity is detected, all accounts of the customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity.

All fees paid in advance of cancellation will be prorated and paid by Infocom Online Ltd if Infocom Online Ltd institutes its right of cancellation. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.).

Infocom Online Ltd wishes to emphasise that in signing the a Purchase Order for hosting services or its equivalent, the customer agrees to indemnify Infocom Online Ltd for any violation of the Agreement pursuant to which hosting services are being provided or its equivalent, law or AUP that results in loss to Infocom Online Ltd or the bringing of any claim against Infocom Online Ltd by any third-party. This means that if Infocom Online Ltd is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against Infocom Online Ltd, plus costs and reasonable attorney's fees.

Infocom Online Ltd is under no duty to look at each customer's or user's activities to determine if a violation of the AUPs has occurred, nor do we assume any responsibility through our AUPs to monitor or police Internet-related activities. Infocom Online Ltd disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person's or party's violation of this policy.

All Sub-Networks, resellers and managed servers of Infocom Online Ltd must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation.

INDIRECT OR ATTEMPTED VIOLATIONS OF THE AUPs AND ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON YOUR BEHALF, SHALL BE CONSIDERED VIOLATIONS OF THESE AUPs BY YOU.